Question 1

How long does it take to get set up?

Accepted Answer

You can create your first job or invoice in a few minutes. You can start simple and add more as you go — no complex setup required.

Question 2

Can I import my existing customers?

Accepted Answer

Yes — you can quickly add or import your customer list and start managing jobs straight away.

Question 3

Do I need any accounting or technical knowledge?

Accepted Answer

No. WrkGenie is designed for busy service businesses, not accountants or developers. If you can use a phone, you can run your business in WrkGenie.

Question 4

Do I get mobile apps?

Accepted Answer

Yes — native Android and iPhone apps are included with your subscription, alongside the web app. There's no separate mobile charge. Run the business from the van, the site, or the sofa — and pick up the same business on your laptop whenever you want.

Question 5

Does it work offline?

Accepted Answer

You can keep working with your customers, quotes, bookings and invoices when the signal drops — at a rural property, inside a building, or on site. WRKGENIE catches up automatically when you're connected again. Some things, like recording payments and expenses, still need a connection.

Question 6

How does the free trial work?

Accepted Answer

Your 14-day trial is free and no card is required to get started. After 14 days, your access is paused — no automatic charges are taken. Add a payment method and choose a plan to continue. You can cancel anytime in a couple of clicks.

Question 7

Is there a contract?

Accepted Answer

No — there are no contracts or long-term commitments. Stay because it works, not because you're locked in.

Question 8

What happens at the end of my trial?

Accepted Answer

After 14 days, access is paused until you add a payment method and activate a plan. No automatic charges are taken. Your data is kept — add payment details whenever you're ready.

Question 9

Which payment methods do you accept?

Accepted Answer

All major UK debit and credit cards, plus Apple Pay and Google Pay where available. Payments are securely processed by Stripe.

Question 10

Are prices inclusive of VAT?

Accepted Answer

WrkGenie is not currently VAT registered. Prices shown are the full amount charged — no additional taxes are applied at checkout.

Question 11

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from Settings → Subscription & Billing inside your account. There are no cancellation fees. Your plan stays active until the end of the current billing period, then stops — no further charges.

Question 12

How is this different from Jobber or ServiceM8?

Accepted Answer

WrkGenie is built specifically for UK service businesses, with simple pricing, no long-term contracts, and a focus on speed and ease of use. It's designed to replace spreadsheets, paper invoices, and scattered tools — in one place.

Question 13

Why not just use a spreadsheet?

Accepted Answer

Spreadsheets work until they don't — missed jobs, lost invoices, no reminders, no payments. WrkGenie gives you the structure of a real system with the simplicity of a spreadsheet.

Question 14

Can my team use it too?

Accepted Answer

Yes — the Pro plan includes staff access and scheduling so your whole team can stay in sync.

Question 15

Does it work for multiple trades or services?

Accepted Answer

Yes. WrkGenie is built for electricians, plumbers, cleaners, gardeners, and other mobile service businesses. If you take bookings, send quotes, or invoice customers — it fits.

Question 16

Will more features and integrations come?

Accepted Answer

Yes. We ship updates frequently and prioritise based on what real service businesses ask for. Integrations with accounting and payment tools are on the roadmap.

Question 17

Is my data safe?

Accepted Answer

Yes — your data is securely stored and protected. We follow GDPR best practices, encrypt data in transit, and never sell your data to anyone.

Question 18

Where is my data stored?

Accepted Answer

Your data is stored on secure UK and EU infrastructure. We follow GDPR and only retain what's needed to run your account.

Question 19

What happens if I leave?

Accepted Answer

You can export your customer, job and invoice lists as CSV at any time. There are no exit fees and no lock-in. We retain a short backup window after cancellation in case you change your mind, then permanently delete it.

Question 20

What if WrkGenie goes out of business?

Accepted Answer

Your data is yours. You can export your contacts, invoices, and bookings at any time — so you'll never lose access to your business records.

Question 21

What support do you offer?

Accepted Answer

We provide real human support — if you need help, just reach out at hello@wrkgenie.com and we'll get back to you within one working day.

Question 22

Do you help me get started?

Accepted Answer

Yes. Most users are up and running in minutes, but if you'd like a hand setting things up, just email us and we'll point you in the right direction.

Feature	Core	Pro	White Label
Invoice payment recording
Invoice payment links via Stripe
Bookings & calendar
Customer booking invitations & reminders
Expense tracking & profit insights
User accounts included	1 user	3 users	5 users
Role-based permissions
Read-only (viewer) access
Admin role
Invite team members by email
Team & staff bookings

WrkGenie pricing

Core

Pro

White Label

Compare what is included

Built for sole traders

Questions, answered

Getting started

Pricing & billing

Product

Trust & data

Support